How we handle the personal information you share with us when you enquire or book.
- What we collect: the details you provide when enquiring or booking: name, contact number, email, stay dates, guest count and identification required by law.
- How we use it: solely to process your enquiry or reservation, provide the services you request, and meet legal and regulatory obligations.
- Sharing: we do not sell or rent guest data. Information is shared only with service providers who help deliver your stay, or where required by law.
- Messaging: enquiries sent via WhatsApp are handled under WhatsApp's own terms and privacy policy in addition to ours.
- Retention: booking records are held only as long as necessary for accounting and legal requirements.
- Cookies: this website uses only what is necessary to serve the page. We do not run advertising trackers.
- Your rights: to request a copy of, correct, or delete your personal data, contact stay@aurhom.com.
Other policies
For anything not covered here, contact us. Our front desk is available 24 hours, or call +92 33 9999 1111.