How cancellations and amendments work, depending on how you booked your stay.
Direct bookings
- Free cancellation up to 48 hours before the check-in date on standard direct bookings.
- Cancellations made within 48 hours of check-in, and no-shows, may be charged the first night's rate.
- Amendments to dates or room type are subject to availability and the rate applicable on the new dates.
Other bookings
- Bookings made through third-party platforms are governed by the cancellation terms shown on that platform at the time of booking.
- Corporate, group and long-stay reservations may carry separate terms, confirmed in writing at the time of booking.
- Non-refundable and promotional rates, where offered, are clearly marked at the time of booking and cannot be cancelled or refunded.
How to cancel
- To cancel or amend a direct booking, contact us on +92 33 9999 1111, message us on WhatsApp, or email stay@aurhom.com.
- Please include your booking name and dates so we can locate your reservation quickly.
Other policies
For anything not covered here, contact us. Our front desk is available 24 hours, or call +92 33 9999 1111.